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RingCentral Admin Portal

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Reset and Assign

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...
Susan Pieroni 23 days ago in RingCentral Admin Portal 0 Under review

Allow Non Admin role users the ability to download voicemails in bulk

Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails
Prateek Garg 3 months ago in RingCentral Admin Portal 0 Under review

Play Call Recording Announcement for Outbound Calls

Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out ...
Heidi Huebner about 2 months ago in RingCentral Admin Portal 0 Under review

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest about 1 year ago in RingCentral Admin Portal 2 Under review

Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 5 months ago in RingCentral Admin Portal 0 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido 7 months ago in RingCentral Admin Portal 2 Under review

Ability to Turn Off Call Quality Questionnaire

Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.
Tyler DeCamp 4 months ago in RingCentral Admin Portal 0 Under review

Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes

I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ti...
Wayne Marcinczyk 4 months ago in RingCentral Admin Portal 0 Under review

Visibility into SMS messages

Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billin...
Gerard Juliano 6 months ago in RingCentral Admin Portal 0 Under review

Have the IVR Visual Editor work with any role domain selected

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...
Raymond Entringer 10 months ago in RingCentral Admin Portal 1 Under review