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RingCentral Admin Portal

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Provide a way to directly leave voicemails without first calling someone

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...
Peter Z. over 1 year ago in RingCentral Admin Portal 2 Under review

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest over 1 year ago in RingCentral Admin Portal 1 Future consideration

Add Direct Messaging to Outlook Inferface

we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook. Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add custom hold music in Auto receptionist.

Most firms have hold music when you call the office mainline. and are put on hold. And not just for direct ext numbers.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della over 1 year ago in RingCentral Admin Portal 0 Under review

Rotating Custom Audio for Hold and Connecting Calls

Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Labels to Identify groups

I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to hav...
Guest over 1 year ago in RingCentral Admin Portal 3 Under review

Add an option to block one specific number for the entire company.

right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a calle...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review