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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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After going into voicemail have an option to transfer to an extension or group

We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.
Donna Fluegel 4 months ago in RingCentral Admin Portal 0 New

Background Wallpaper Logo / Screensaver

We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the...
Stephen Bryan 4 months ago in RingCentral Admin Portal 0 New

Mitel phones to have the intercom working while the DND is enabled

Is there any way for the Mitel phones to have the intercom working while the DND is enabled? We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom ...
Maribel Lopez 9 months ago in RingCentral Admin Portal 0 Under review

Administratively managed contact list for system-wide use

We'd like to see a feature in Avaya Cloud Office where Super Admins could create an administratively managed contact list that would be available to all users system-wide. As an example, a human services agency using Avays Cloud Office could find ...
Alex Jurkevich 4 months ago in RingCentral Admin Portal 0 New

Text Message from Tmobile received broken,cut off or jumbled

RingCentral supports at this time only UDH concatenation hence most of the multipart messages from TMO to 10dlc numbers will come as individual messages rather than one long text as well and sometimes these messages will be out of order. T-Mobile ...
RC Tester Account 4 months ago in RingCentral Admin Portal 0 New

Number Porting: confirmed port date is not updated in the portal

When you get approval from the carrier for the port this arrives in an email but the portal is not updated. I need to search out the email when looking at the portal to figure what is really happening.
Graeme Ross 4 months ago in RingCentral Admin Portal 0 New

Number Porting: Scheduled port date is not updated in the port request

Having the scheduled port date on the portal would be helpful to be able to address the ones that are scheduled sooner but, again, I have to click on each one to figure out when they are scheduled.
Graeme Ross 4 months ago in RingCentral Admin Portal 0 New

Number Porting: Can a sequential number be used to identify number ports to help differentiate them easier.

Quoting the port number is confusing because you don’t assign a sequential number so it is hard to tell the difference between port requests. I am sure there is some logic but it is not obvious.
Graeme Ross 4 months ago in RingCentral Admin Portal 0 New

Number Porting: add description field on admin portal for a port to differentiate between ports

There is no space to add a “description of the port request”. This would be very helpful when we have multiple locations and types or ports happening simultaneously.
Graeme Ross 4 months ago in RingCentral Admin Portal 0 New

Number Porting: instead of multiple emails to only confirm there is a port in please make this one summary email

It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “s...
Graeme Ross 4 months ago in RingCentral Admin Portal 0 New