Having a general automatically audio while I put caller on parked calls.
I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
Customize Email Recipient for Account Service Notification
Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
Show cover page with Failed fax transmission notification
When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of know...
allow "forward voicemail messages to email" in the app & mobile app, not just in the online account
https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_US This is a very useful thing, but it's not available in the Ring Centra...
voicemail email notification retrieval after 2 months
Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee
Allow filtering on selected extension on Key Press Assignment screen
It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key. IVR Menus >> Key P...
analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.