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RingCentral Admin Portal

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Separate greeting option for when I'm on the other line

This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...
Lynnette Hitchcock over 1 year ago in RingCentral Admin Portal 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra over 1 year ago in RingCentral Admin Portal 0 Under review

More 3rd party storage sites on Archiver beta

I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Please consider linking the custom rules to Google calendar.

Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. T...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to login to an Announcement Only ext using email or phone number + password

Ability to login to an Announcement Only ext using email or phone number + password
Guest over 1 year ago in RingCentral Admin Portal 3 Under review

Able to choose Dialed Number to show in Call Queue display

Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

Hi RingCentral, With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP. Can you also the RC APP to this overview?
J Boven over 1 year ago in RingCentral Admin Portal 0 Under review

Receiving a que call while on a regular call.

We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their call...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Support "3rd saturday of the month" type of office hour rules.

Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable S...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review