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RingCentral Admin Portal

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Add ability to migrate account from single-level to multi-level IVR without losing account configuration

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be v...
Robert Brenner 6 months ago in RingCentral Admin Portal 0 Under review

Business Hours for SMS

We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.
Ryan Ramat 6 months ago in RingCentral Admin Portal 0 Under review

Add company column in Call logs and be able to categorize calls based on company name

In order for the company to categorize both incoming and outgoing calls for better reporting
Aletta Lomugdang 6 months ago in RingCentral Admin Portal 0 Under review

sending to voicemail instead of ringing second extension when on an active call

I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extensio...
Jack Perrault 6 months ago in RingCentral Admin Portal 0 Under review

Auto Purchase Limit

Set a limit for our Auto Purchase with that feature we can control our paid
Cadmart Admin 6 months ago in RingCentral Admin Portal 0 Under review

Retrieval call logs more than 2 years.

I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
Steve Pantalemon 6 months ago in RingCentral Admin Portal 0 Under review

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
Erwin Mempin 6 months ago in RingCentral Admin Portal 0 Under review

Number of outbound fax pages can be check on the call logs

Number of outbound fax pages can be check on the call logs
Jonas San Luis 6 months ago in RingCentral Admin Portal 0 Under review

Prevent End users from Forwarding Voicemail to email

End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).
Kevin Schwenk 6 months ago in RingCentral Admin Portal 0 Under review

Automatically add new RingCentral numbers to TCR Campaign

Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process fo...
Devan Welsh 6 months ago in RingCentral Admin Portal 0 Under review