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RingCentral Admin Portal

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Audit Trail; increase the max record

Increase the maximum record for the field 180 days. Would like to show all activity for 180 days.
Annette Menchaca over 1 year ago in RingCentral Admin Portal 0 Under review

Update your cell phone carrier companies for sms notifications

Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I...
John Besedic over 1 year ago in RingCentral Admin Portal 0 Under review

Enable multiple Automatic Voice Recording Announcements

We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording annou...
Zak Pole over 1 year ago in RingCentral Admin Portal 0 Under review

Users - Department Groups (replacing User Groups?)

In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalabi...
.Jacob Durig over 1 year ago in RingCentral Admin Portal 2 Under review

Sort Call Logs

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...
Christian Ramesberger over 1 year ago in RingCentral Admin Portal 0 Under review

Audit Trail Scheduled Reports

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.
Jhan Umali over 1 year ago in RingCentral Admin Portal 0 Under review

Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm

Hi Team, Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm. Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are b...
Akshay Mahadik over 1 year ago in RingCentral Admin Portal 1 Under review

We need an option to Edit the uniqueness of the email address used for every extension

Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created th...
Frank Jaroy over 1 year ago in RingCentral Admin Portal 0 Under review

Add users to multiple call queues at a time

We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new...
Heidi Huebner over 1 year ago in RingCentral Admin Portal 0 Under review

In admin portal, drop-down showing status of call queue attendants should reflect actual availability

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down fea...
Gerard Juliano over 1 year ago in RingCentral Admin Portal 0 Under review