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RingCentral Admin Portal

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Audit Trail Scheduled Reports

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.
Jhan Umali 10 months ago in RingCentral Admin Portal 0 Under review

Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm

Hi Team, Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm. Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are b...
Akshay Mahadik 10 months ago in RingCentral Admin Portal 1 Under review

Downloaded Phone Numbers to show in E164 format

I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
Ty Stephens over 1 year ago in RingCentral Admin Portal 0 Under review

IVR Invalid Key Press

Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 k...
Ivan Goldsmith over 1 year ago in RingCentral Admin Portal 0 Under review

Report/Query that shows user settings

This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile. EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see wh...
Mike Schimento over 1 year ago in RingCentral Admin Portal 0 Under review

Voicemail notification subject

We would like to have a custom voicemail notification subject
Rodolfo Sasabo over 1 year ago in RingCentral Admin Portal 1 Under review

In admin portal, drop-down showing status of call queue attendants should reflect actual availability

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down fea...
Gerard Juliano 10 months ago in RingCentral Admin Portal 0 Under review

Require two-factor-authentication when calling into Ring Central for support etc.

RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts secu...
Trevor Harrison 10 months ago in RingCentral Admin Portal 0 Under review

Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit

Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
Will Snyder 10 months ago in RingCentral Admin Portal 0 Under review

Audit log for voicemail/message downloads

A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review