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Public parking extended time

I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer
Winona IT HelpDesk about 1 year ago in RingCentral Admin Portal 0 Under review

Login Hour Report

If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.
Gaurav George about 1 year ago in RingCentral Admin Portal 0 Under review

Auto Answer Feature Management

It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.
Brandon Lennix about 1 year ago in RingCentral Admin Portal 2 Under review

Call Queue Direct Number for Users in Queue

There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many ca...
Ashley Rivera about 1 year ago in RingCentral Admin Portal 1 Under review

Customize Personal Greeting beings AFTER the Announcement on Start for On Demand call recording

Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of th...
Brian Kirkland about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to apply a delayed ring to a monitored extension

We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allow...
Tracy Kozlowski about 1 year ago in RingCentral Admin Portal 1 Under review

Incoming caller id will match the contacts added on the user when main number is dialed.

Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed. The actual behaviors is when the direct number of the user is being dialed the save contact is sh...
Hiromithu Ishigaki about 1 year ago in RingCentral Admin Portal 0 Under review

SMS one direction only

Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)
Term 1 about 1 year ago in RingCentral Admin Portal 0 Under review

Option to search forwarded calls

Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
Amanda Mulligan about 1 year ago in RingCentral Admin Portal 0 Under review

Sort call queue members by name

this will cut down the time it requires to find/add users in a call queue.
Jan Santiago about 1 year ago in RingCentral Admin Portal 0 Under review