RingCentral Admin Portal

I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.

After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension. Please limit either the ability to log into RingCentral.c...

It would be better if there is unlimited toll free minutes that we can subscribe because of all the spam calls that are taking up toll-free minutes

When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assi...

Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different ac...

Allows managers to see who in their department, is or isn't taking calls.

I want for anyone in my team, who has access to a recurring weekly meeting, to be able to begin it. I am admin for my company so I often am scheduling meetings but don't necessarily want to be hosting every one. It would be preferable if the first...

When calling internally, have an option to disable user greetings.

Log that shows when they turn their phone on DND, turn it back to available status.

It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving...