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RingCentral Admin Portal

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Audit trial

We will like to know if you guys can add the call monitoring permissions to audit trial, we just had a situation where someone add one of director extension to the can be monitored permissions option with everyone in the company and we check the a...
Juan Gutierrez 10 months ago in RingCentral Admin Portal 0 Under review

Allow for extending the call log data retention to 6 months

Allow for extending the call log data retention to 6 months
Cory Barnes 10 months ago in RingCentral Admin Portal 0 Under review

Ability to remove pre-made Fax Templates from Ring Central Admin Portal.

I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be...
Nicholas Wardian 10 months ago in RingCentral Admin Portal 0 Under review

Web portal call log should include 'Presence' activities

Idea / suggestion According to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another. This lea...
Alastair Fraser-Mitchell 10 months ago in RingCentral Admin Portal 0 Under review

Sending auto response if fax service will be disabled

Need to send an auto response to the fax senders if we will not be able to receive fax messages
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Live Call in show (radio TV etc)

What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. W...
Trevor Harrison 10 months ago in RingCentral Admin Portal 0 Under review

Voicemail Breakout

The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Provide instrutions for users to setup 2FA

I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.
Ken Doan 10 months ago in RingCentral Admin Portal 0 Under review

Allow embedded training videos on portal to be viewed alongside webpage

Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to a...
David Chase 10 months ago in RingCentral Admin Portal 0 Under review

Add a filtering option that would show who opted in to "receive information on product education, training materials".

For every user, in user details/general tab there is a checkbox that states: "Yes, I would like to receive information on product education, training materials etc." I would like to be able to list all users with this box checked.
Andrzej Pawluś over 1 year ago in RingCentral Admin Portal 0 Under review