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RingCentral Admin Portal

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The ability to "turn off/hop out" of a call group without having to manually change the call group each time.

This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for i...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Company-wide option to prevent outbound calls to all non toll-free numbers

We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would ...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Remove temporary info from emergency address

My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Call Queue Routing to Certain Members by Area Code

I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Increase characters allowed for company name to 30 , also allow use of & in the company name

Company names are longer than 15 characters and often contain & as part of the name
Guest about 2 years ago in RingCentral Admin Portal 1 Will not implement

Fax Notification Via Encrypted Email

Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Allow Multiple Phone Numbers for Caller ID's in User Settings Template

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Downloaded Phone Numbers to show in E164 format

I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
Ty Stephens about 2 years ago in RingCentral Admin Portal 0 Under review