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RingCentral Admin Portal

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Create process for bulk user call park add

Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk...
Our Master Login Do Not Change about 1 year ago in RingCentral Admin Portal 0 Under review

Archiver tool - Allow admins to manaully select which users to archive call recordings.

Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all record...
Justin Vandeurzen about 1 year ago in RingCentral Admin Portal 0 Under review

Add un-delete function

Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only acces...
Steve Weiler about 1 year ago in RingCentral Admin Portal 0 Under review

Additional searchable name fields

Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a m...
Andrew Bono about 1 year ago in RingCentral Admin Portal 0 Under review

Expand Telephone Number Name Field

We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if ...
Susan Pieroni about 1 year ago in RingCentral Admin Portal 0 Under review

Automatic Billing address correction in the RC billing address database

Having frequent issues when updating the credit card on file in the RC web portal on the billing address. It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate. Even bet...
Vince Vales Jr about 1 year ago in RingCentral Admin Portal 0 Under review

Allow more extension to utilize the simultaneous ring option

Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the busi...
Service Department about 1 year ago in RingCentral Admin Portal 0 Under review

Add Restart All Phones Option to ACO Management Console

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...
Lee Collard about 1 year ago in RingCentral Admin Portal 0 Under review

During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Roger Mulock about 1 year ago in RingCentral Admin Portal 0 Under review

Allow download of all extensions

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...
Cory Barnes about 1 year ago in RingCentral Admin Portal 0 Under review