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RingCentral Admin Portal

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Voicemail recording to email

Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Outbound Calls Tagged as Robocall | RingCentral

Is there really no way of getting through this update? https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html Outbound Calls Tagged as Robocall | RingCentral For cases such as businesses like Dr. Office, Clinic, Hospita...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Upload custom fax coversheets using the "Templates" management feature.

Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on ...
David Scott over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts over 1 year ago in RingCentral Admin Portal 0 Under review

Feature Request - Add 10 apps/devices to extension

***For Tier 3 escalation as a FEATURE REQUEST*** Background: Limitation on Adding more devices Problem: Customer is unable to add 10 devices on Ext.101 Actual Behavior: Customer has no option to add more devices on Ext.101 Expected Behavior: Shoul...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Completely anonymous compliance lines

Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.
Damian Marinaccio over 1 year ago in RingCentral Admin Portal 0 Under review

Voicemail and Voicemail Redirect Reports in Analytics

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...
Hannah Tieu over 1 year ago in RingCentral Admin Portal 0 Under review

Use same text to speech technology for custom voicemail greetings etc.

I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples: Custom voicemail greetings Custom connection messages Anywhere tha...
Brian Kibbe over 1 year ago in RingCentral Admin Portal 2 Under review

Automatic text forwarding

We can make easier to get same text to several numbers
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Assign Custom Coversheet to Sites

Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those cov...
Jamell Brown over 1 year ago in RingCentral Admin Portal 0 Under review