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RingCentral Admin Portal

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Shared line group report

I need to view how many lines are getting used at once in our Shared line groups.
Harold Bilich 6 months ago in RingCentral Admin Portal 0 Under review

On a Ring Central Line with a physical phone assigned to it we would like to have a field in the Admin Portal that limits the number of incoming calls to that line with so that a second call that comes in will go to voice mail. Right now we are bound by the feature of 10 incoming calls before going to voice mail.

One of our lines is used at a business that receives a lot of phone calls and the staff that man the phone sometimes are not used to taking multiple calls at one time. Ultimately the 2nd call should go to voice mail and not ring the physical phone...
Timothy Jablonski 6 months ago in RingCentral Admin Portal 0 Under review

add a phone without attaching it to a user.

We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.
Ian Stanton 12 months ago in RingCentral Admin Portal 1 Under review

International Outbound Calling Controls

Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.
Brenna Rabon 6 months ago in RingCentral Admin Portal 0 Under review

Add Entire User Group to Primary Members in Call Queues

Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.
Steve Carroll 6 months ago in RingCentral Admin Portal 0 Under review

Global Custom Rules

We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently ...
Steve Carroll 6 months ago in RingCentral Admin Portal 0 Under review

service notification email address

Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different ac...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik 12 months ago in RingCentral Admin Portal 1 Already exists

Option for callers to enter extension number even if IVR menu is set-up

The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.
Janice Matabuena 6 months ago in RingCentral Admin Portal 0 Under review

Give capability to have rotating marketing messages for hold & call transfer custom ringing.

It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review