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Auto provision phone number from Azure AD City attribute

Would love to have Azure AD auto provisioning be able to assign a phone number in the area code that corresponds with one of these attributes: addresses[type eq "work"].locality String addresses[type eq "work"].postalCode String addresses[type eq ...
iPower Support 11 months ago in RingCentral Admin Portal 0 Under review

Allow multiple call queue call handling methods at once

The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's vo...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Identifying Incoming Call

I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have...
Wilbur Yoder 11 months ago in RingCentral Admin Portal 0 Under review

Add more characters on email notification address.

Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Call Forwarding to IVR Number

When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call log feature to show who dialed the conference call outside of the customer's organization

Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.
John Ramirez over 1 year ago in RingCentral Admin Portal 0 Under review

Edit Voice Greeting for Blocked Calls

Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add ability for managers to download calls of direct reports only, not for the entire organization/site.

I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Rig...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Allowing more than 10 pickup as queue member

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
Cynthia Bernier 11 months ago in RingCentral Admin Portal 0 Under review

Ability to remove number from an existing group SMS

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review