RingCentral Admin Portal

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.

add more than 50 members to a personal group contacts

It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are a...

It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from...

RingCentral should have a way to verify if a person is authorized to use a Credit card.

Hi Please create a feature that user can record call monitoring when we monitor other user

After listening to the available recording under "Block robocalls" section under the "Phone System" setup, I realized that it was not what I would like to have. Regrettably, I am not allowed to edit as I am in other areas where a recording is avai...

Your current process requires the user to use your arrows to select the time instead of allowing the user to directly enter the time... annoying.