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RingCentral Admin Portal

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Retention period for fax, IM and SMS message suggestion

Allow retention period for fax, IM, SMS messages to be set to “zero” and require delivery via email (or at least retention as short as 24 hours)
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Reference number on sent fax

Hi, There should be some sort of auto generated reference number on sent fax from which it can be tracked. When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow user extension to route call to a paging extension

We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Enumerate a limited number of users to reduce page load times

We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the n...
Justin Davidson over 1 year ago in RingCentral Admin Portal 0 Under review

Logged in support experience for premium support customers

It doesn't need to ask us for our account number. Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you kn...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

allow user to keep the forwarding number when a custom answering template saved

Background: Admin can set up custom answering rules with forwarding number for single user When admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number. Wanted: system ...
Sugar Lam over 1 year ago in RingCentral Admin Portal 0 Under review

Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...
Susan Arbogast over 1 year ago in RingCentral Admin Portal 0 Under review

add option (radio button) to "follow company hours" under user/extension hours.

As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Queue management needs alphabetical/sortable order

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Bring back ability to find shipping information from Phones & Devices

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...
Jodi Haney over 1 year ago in RingCentral Admin Portal 0 Under review