Skip to Main Content

RingCentral Admin Portal

Showing 804

call logs view where it shows caller's information

please add a call log feature where it adds caller's information like city, state and zipcode
John Ramirez over 1 year ago in RingCentral Admin Portal 0 Under review

Customer Answering Rules Identification

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...
Susan Pieroni over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Membership Based on Day (Rules)

When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them. For example, they are manually added to a Call Queue for the Sales Team between Monday to Wed...
Ivan Goldsmith over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to track when a device gets deleted from the system

The customer would like to be able to see when a device is taken off their system to confirm when it's something authorized or not.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

disable incoming caller ID

disable incoming caller ID even using IVR Menu
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow more than one source of SSO for different domains

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

The availability of Voicemail to Text Option even if HIPAA is activated.

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

would like the system to be able to call a customer as soon as they sign up for our service

It would be helpful so that our customers will know that their application has been received.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Easier way of forwarding phones during business holidays

I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add mu...
Jamie Brown over 1 year ago in RingCentral Admin Portal 0 Under review

expand search function to find text used across RingCentral

I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the m...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review