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RingCentral Admin Portal

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Restrict Specific Numbers for Security or Work-related Reasons

Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal f...
Justin Donnenwerth over 1 year ago in RingCentral Admin Portal 0 Under review

Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Report/Export of Emails Listed for All Notifications

There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notificat...
Bethany Garcia over 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral Meeting Anaytics / Reporting

The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
Jonathan M Farley over 2 years ago in RingCentral Admin Portal 1 Under review

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.
Global IP Networks 9 months ago in RingCentral Admin Portal 0 Under review

Assign Custom Answering Rule to Each Extension at Once

Setup custom answering rule, and assign them to extensions at once
Mark Simons 9 months ago in RingCentral Admin Portal 0 Under review

One-Click ability to reset user settings

One-Click Settings Reset Ability to Erase or Reset:- All Recorded Greetings(greeting, voicemails, connecting, etc.)- All Voicemails - All Message / Text / Fax- Reset to pre-defined default PIN, password and security question The one-click reset bu...
Brent Martin 9 months ago in RingCentral Admin Portal 0 Under review

Admin control of user's audible call notifications

It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause be...
Chris Hughes 9 months ago in RingCentral Admin Portal 0 Under review

Add Direct Messaging to Outlook Inferface

we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook. Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review