RingCentral Admin Portal

Dear RingCentral Development Team, I hope this message finds you well. I am writing to request a valuable enhancement to the Call Log Report Delivery feature within the RingCentral platform. Currently, we are only able to add a single email addres...

While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important c...

We've been getting a ton of spam calls that have their caller ID blocked, so there's no way to reject those calls. I think having a global (account-wide) anonymous caller rejection is a great option.

Would be nice to be able to have the option of archiving the Audit Trail the same was as the call logs are.

Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only sup...

The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.

I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all...

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...

We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording. Instead of the default message that plays when you pause and resume the call recording (when taking payment details for ex...

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...