RingCentral Admin Portal

I only want to list the number I ported over in directory listing rather than the ring central number. My business has been identified by this number for 40 years. I do not want 2 numbers listed. That is confusing.

It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller". Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it...

Being able to search for a device or filter to narrow down devices based on their specific requirements. When adding a device to a user in the web interface, there is no search and filter option

It's way too loud and can't be adjusted.

Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech s...

Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronol...

Integrate a Key Code to roll phones to the after hours extension until the next business day.

It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller th...

When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when...