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RingCentral Admin Portal

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Online Access to Reprovision Phone Number

I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes ...
Chris Thebeau 12 months ago in RingCentral Admin Portal 0 Under review

To be able to change the amount of times the IVR menu must play before an extension can be dialled.

It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
Brian St. Amand 12 months ago in RingCentral Admin Portal 0 Under review

Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.

Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
Elizabeth Witte about 1 year ago in RingCentral Admin Portal 0 Under review

Department column header within Billing Items view

Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost cen...
Jonathan South about 1 year ago in RingCentral Admin Portal 0 Under review

Remove all failed faxes on entire account

Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Globally Block Forwarding to Outside Lines

We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the ...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal

Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor? That way if a port request fails or there is an issue we can review the submitted form and identify if it...
Fraz Hamid about 1 year ago in RingCentral Admin Portal 0 Under review

Add announcement option on call queues

there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
HOME MEDIA TECH about 1 year ago in RingCentral Admin Portal 0 Under review

Calls are being recorded message should come after personal greeting.

When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they h...
Bailey Hale about 1 year ago in RingCentral Admin Portal 0 Under review