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RingCentral Admin Portal

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Show User Phones under Emergency Response Locations

Under Company Emergency Response Locations, it would be nice to be able to see which user phones are currently assigned to each location.
Aaron Redling 5 months ago in RingCentral Admin Portal 0 New

Custom audio for call recording notifications

We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording. Instead of the default message that plays when you pause and resume the call recording (when taking payment details for ex...
Gary Bebbington about 2 years ago in RingCentral Admin Portal 1 Under review

Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...
Khadra Michaelsen over 2 years ago in RingCentral Admin Portal 0 Under review

RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...
Marc Blanchette over 2 years ago in RingCentral Admin Portal 0 Under review

Ability to add multiple email address to Call log Report Delivery

Dear RingCentral Development Team, I hope this message finds you well. I am writing to request a valuable enhancement to the Call Log Report Delivery feature within the RingCentral platform. Currently, we are only able to add a single email addres...
Homert Tester 1 Tabuyan 5 months ago in RingCentral Admin Portal 0 New

We would like the ability to upload an on hold recording to all our extensions at one time

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...
Tom Shock 11 months ago in RingCentral Admin Portal 0 Under review

Call routing based on configurable number of days instead of specific date range(s)

Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-config...
Vito Asaro almost 2 years ago in RingCentral Admin Portal 1 Under review

Changing Prompt repeats

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
Stephanie Cooper 11 months ago in RingCentral Admin Portal 0 Under review

Forward Fax # directly to email address

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
Kelly Coleman almost 2 years ago in RingCentral Admin Portal 0 Under review

Bulk creation of 911 locations

I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have...
John McGill almost 2 years ago in RingCentral Admin Portal 0 Under review