RingCentral Admin Portal

Under Company Emergency Response Locations, it would be nice to be able to see which user phones are currently assigned to each location.

We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording. Instead of the default message that plays when you pause and resume the call recording (when taking payment details for ex...

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...

Dear RingCentral Development Team, I hope this message finds you well. I am writing to request a valuable enhancement to the Call Log Report Delivery feature within the RingCentral platform. Currently, we are only able to add a single email addres...

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...

Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-config...

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.

I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have...