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Custom Rules - Include Name of Rule On Each Step/Screen

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...
Wendy Busse-Coleman over 2 years ago in RingCentral Admin Portal 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.

Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Retrieve Deleted Recording

I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Activate Bulk Generic Extenions

My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic ex...
Austin Young almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to disable voicemail speech to text

With our organization needing to follow HIPAA the current security/account settings of the voicemail to text can only be controlled with roles and the only role that can prevent a user from turning on the speech to text transcription also blocks t...
Chris Mader 12 months ago in RingCentral Admin Portal 0 Under review

Public parking extended time

I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer
Winona IT HelpDesk 12 months ago in RingCentral Admin Portal 0 Under review

Locate a User/Extension to see if they are associated with a Call Queue

I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Memos on audit log

I would like to be able to post a memo on the audit log after I make a change. This would be useful to notate why changes were made for others looking back in the future
Justin Gord almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow SSO password in change Password/PIN Prompt In the admin portal

Steps to reproduce: Login to online portal click on settings>user details>change password There is a prompt to enter the password, which is the non-SSO password allow option to use SSO password in there we do not want to enforce SSO because ...
Rodolfo Sasabo almost 2 years ago in RingCentral Admin Portal 1 Under review