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RingCentral Admin Portal

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The availability of Voicemail to Text Option even if HIPAA is activated.

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

would like the system to be able to call a customer as soon as they sign up for our service

It would be helpful so that our customers will know that their application has been received.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Easier way of forwarding phones during business holidays

I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add mu...
Jamie Brown over 1 year ago in RingCentral Admin Portal 0 Under review

expand search function to find text used across RingCentral

I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the m...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add Re-assign option for users that have left the company

there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new...
Ken OConnor over 1 year ago in RingCentral Admin Portal 0 Under review

add external number to call queues

This is useful and convenient when we want to add an external number to get a specific call to an external person
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Reset and Assign should include a clear voicemail option

Reset and Assign should include a clear old voicemail option.
Mike Masi over 1 year ago in RingCentral Admin Portal 0 Under review

notification for third party number to know if the call come from RC main or personal call

add a notification settings if the call is being forwarded to third party number to know if the call is a business or personal call
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Already exists

Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, ...
Khadra Michaelsen over 1 year ago in RingCentral Admin Portal 0 Under review

Faster Authentication Process

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this....
Guest over 1 year ago in RingCentral Admin Portal 1 Under review