Skip to Main Content

RingCentral Admin Portal

Showing 856 of 4477

Able to choose Dialed Number to show in Call Queue display

Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

Hi RingCentral, With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP. Can you also the RC APP to this overview?
J Boven almost 2 years ago in RingCentral Admin Portal 0 Under review

Receiving a que call while on a regular call.

We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their call...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Support "3rd saturday of the month" type of office hour rules.

Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable S...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Consistency when Copying Call queue

When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over. In the Group settings of the new call queue > "Messages & notifications" The settings for "After h...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Accessing web portal with enabled Anti-virus and Firewall

Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 1 Under review

Voicemail Greeting associated with mailbox

With previous systems when setting up a message only voicemail box the greeting was associated with the mailbox itself. This setup allowed for only recording the greeting once regardless of how many hunt/ring groups were direct to that mailbox. We...
Susan Pieroni almost 2 years ago in RingCentral Admin Portal 0 Under review

User Admin - Select who they can administer

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...
Susan Pieroni almost 2 years ago in RingCentral Admin Portal 1 Under review

RingCentral "Out of the Box-Store" Program

Problem Statement: Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high vo...
Joshua Blackwell almost 2 years ago in RingCentral Admin Portal 0 Under review

Eliminate need to enter time zone on trouble ticket.

Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already ...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review