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RingCentral Admin Portal

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add option (radio button) to "follow company hours" under user/extension hours.

As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Queue management needs alphabetical/sortable order

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Bring back ability to find shipping information from Phones & Devices

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...
Jodi Haney almost 2 years ago in RingCentral Admin Portal 0 Under review

Please restore the ability to change the default role for a new user

According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom...
Jason Howard almost 2 years ago in RingCentral Admin Portal 0 Under review

Feature to add more than one Contact Information when creating a case through support.ringcentral.com

When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Informa...
Hannah Tieu almost 2 years ago in RingCentral Admin Portal 0 Under review

Labels to Identify groups

I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to hav...
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...
Lynnette Hitchcock almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to login to an Announcement Only ext using email or phone number + password

Ability to login to an Announcement Only ext using email or phone number + password
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Able to choose Dialed Number to show in Call Queue display

Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review

Support "3rd saturday of the month" type of office hour rules.

Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable S...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review