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RingCentral Admin Portal

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Feature to add more than one Contact Information when creating a case through support.ringcentral.com

When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Informa...
Hannah Tieu almost 2 years ago in RingCentral Admin Portal 0 Under review

Labels to Identify groups

I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to hav...
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...
Lynnette Hitchcock almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to login to an Announcement Only ext using email or phone number + password

Ability to login to an Announcement Only ext using email or phone number + password
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Able to choose Dialed Number to show in Call Queue display

Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review

Support "3rd saturday of the month" type of office hour rules.

Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable S...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Voicemail Greeting associated with mailbox

With previous systems when setting up a message only voicemail box the greeting was associated with the mailbox itself. This setup allowed for only recording the greeting once regardless of how many hunt/ring groups were direct to that mailbox. We...
Susan Pieroni almost 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral "Out of the Box-Store" Program

Problem Statement: Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high vo...
Joshua Blackwell almost 2 years ago in RingCentral Admin Portal 0 Under review

Eliminate need to enter time zone on trouble ticket.

Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already ...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Voicemail recording to email

Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review