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RingCentral Admin Portal

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Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket

Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but a...
Avan Tiong about 1 month ago in RingCentral Admin Portal 0 New

Allow admins to change user profile information (including pictures)

Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great t...
Guest over 2 years ago in RingCentral Admin Portal 11 Under review

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 8 months ago in RingCentral Admin Portal 0 Under review

Restriction for User Extension

Feature Behavior: As a super admin we should have the ability to restrict user extension to make changes on their own settings
Choco Led about 1 month ago in RingCentral Admin Portal 1 New

Automatically go to after hours for holidays

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...
Charis Appointments over 1 year ago in RingCentral Admin Portal 0 Under review

Add options to view all available licenses that shows the phone numbers via Service Web.

The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
John Paul Ramirez 5 months ago in RingCentral Admin Portal 2 Under review

caller identifier to know if the call is for company a or b

have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
Vernard Mateo 14 days ago in RingCentral Admin Portal 0 New

Show a template preview

It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help c...
Matt Julian 15 days ago in RingCentral Admin Portal 0 New

Shortcut iPad that auto-dials a number to the RingCentral application

Shortcut iPad that auto-dials a number to the RingCentral application
Richard Patungan 15 days ago in RingCentral Admin Portal 0 New

Create a TAG

Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
Patricia Rodriguez 15 days ago in RingCentral Admin Portal 0 New