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RingCentral Admin Portal

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Centrally backup SMS/MMS messages in Archiver

I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Health...
Marty Upton over 1 year ago in RingCentral Admin Portal 4 Under review

System wide blocking of spam numbers to all extensions

There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking...
Oriel Zelcer #111 almost 2 years ago in RingCentral Admin Portal 1 Under review

Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

When All Members Are Unavailable Routing Options

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
Colton Pate about 2 years ago in RingCentral Admin Portal 1 Under review

Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder about 2 years ago in RingCentral Admin Portal 0 Under review

Make call queue numbers available as outbound caller ID numbers in User Settings templates

Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you ha...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Send Fax to multiple extension/recipient

is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Allow more than one source of SSO for different domains

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Feature to be able to download all text messages and save as a document.

For compliance purposes
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add tools to the admin portal to easily audit user TCR campaign registration

Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or mayb...
Tim Fitzgerald 6 months ago in RingCentral Admin Portal 0 Under review