RingCentral Admin Portal

I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Health...

There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking...

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...

Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you ha...

is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.

For compliance purposes

Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or mayb...