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RingCentral Admin Portal

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Allow more than one source of SSO for different domains

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add ability for call queues to be added to call monitoring groups

Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
Sky Heath 8 months ago in RingCentral Admin Portal 1 Under review

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban 10 months ago in RingCentral Admin Portal 0 Under review

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada 10 months ago in RingCentral Admin Portal 2 Under review

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas about 1 year ago in RingCentral Admin Portal 0 Under review

Centrally backup SMS/MMS messages in Archiver

I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Health...
Marty Upton about 1 year ago in RingCentral Admin Portal 4 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom about 1 year ago in RingCentral Admin Portal 0 Under review

Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White over 1 year ago in RingCentral Admin Portal 1 Under review

Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray about 2 years ago in RingCentral Admin Portal 2 Under review

Feature to be able to download all text messages and save as a document.

For compliance purposes
Guest over 2 years ago in RingCentral Admin Portal 0 Under review