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RingCentral Admin Portal

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ADD fax preview before sending the fax and cover page.

ADD fax preview before sending the fax and cover page.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add the recipient number to email notifications

In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
Brian Niewohner over 1 year ago in RingCentral Admin Portal 3 Under review

Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

To have filter option to manage internal and external calls to a different call handling settings.

to increase productivity.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regions For PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC an...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della over 1 year ago in RingCentral Admin Portal 0 Under review

Supervisor or Group Admin should have access to recorded calls for their team.

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...
Vishal Patel 5 months ago in RingCentral Admin Portal 0 Under review

Visibility into SMS messages

Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billin...
Gerard Juliano 6 months ago in RingCentral Admin Portal 0 Under review

Ability to block short code numbers the same as blocked phone numbers

Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numb...
Denise DeLange 6 months ago in RingCentral Admin Portal 0 Under review

System wide blocking of spam numbers to all extensions

There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking...
Oriel Zelcer #111 7 months ago in RingCentral Admin Portal 0 Under review