RingCentral Admin Portal

RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General. This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in t...

Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.

I use the text feature A LOT, but when I am out of town or off, they go unanswered. I would like to set and auto reply when I am out of the office.

In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.

It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.

I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".

Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in

Is there a way to turn off the Call Recording announcement for inbound calls? i only see the option for outbound call

we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30 Tue: 07:30-12:00 and 13:00-17:30 . . . Fr: 07:30-12 and 13:00-16:00

i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.