RingCentral Admin Portal

For users with the multi site feature enabled I have had a couple requests to rename the main site from "Company" to something else to match the naming pattern of their locations.

Customers can have the same Greeting voice they use for all their other Greetings.

Import this change in bulk instead of hitting each user individually. Saves time.

I need to be able to download voicemail recordings from different users from the admin portal. It is time consuming to have to login to each individual user to access these recordings.

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...

The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.

Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional

Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

If we setup message notifications to be emailed would like to have the option to delete the message after the trigger completes or after x period of time. Our last system sent VMs to email and then deleted from the system as its easier to transfer...