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RingCentral Admin Portal

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Call Queues have multiple notification paths or forwards

It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
Seth Wand 25 days ago in RingCentral Admin Portal 0 Under review

Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it happens with direct calls

Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status, as it happens with direct calls. This option would allow call members to manage multiple calls without requiring to...
Javier Ares 2 months ago in RingCentral Admin Portal 0 Under review

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest about 1 year ago in RingCentral Admin Portal 2 Under review

Have the IVR Visual Editor work with any role domain selected

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...
Raymond Entringer 10 months ago in RingCentral Admin Portal 1 Under review

Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Centralized Greeting Prompts & Hold Messages

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...
Brian Davidson 2 months ago in RingCentral Admin Portal 0 Under review

Upload custom fax coversheets using the "Templates" management feature.

Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on ...
David Scott over 1 year ago in RingCentral Admin Portal 0 Under review

Record three way calls

I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
The Fixer 26 days ago in RingCentral Admin Portal 0 Under review

Show the current IP of deskphones

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
Gaege Rivera - 1603 3 months ago in RingCentral Admin Portal 0 Under review

send SMS from an online form

I want to setup an online form and then send a SMS to the users that register in that form.
Alexis Fedor 27 days ago in RingCentral Admin Portal 1 Under review