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Apply Template Scheduler

Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
Jonathan Hatfield 4 months ago in RingCentral Admin Portal 0 New

looking for a way to run reports on when calls are switched to meetings

We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
Jake Fletcher IT 4 months ago in RingCentral Admin Portal 0 New

Add Paging and Intercom as options to be added from presence menu on phones.

Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
Nate Graham 3 months ago in RingCentral Admin Portal 1 New

Recreating Main Super Admin

Hey RingCentral, We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the inform...
Noah Dankworth about 1 month ago in RingCentral Admin Portal 1 New

Provide a means to offer IVR function within a call queue to give a caller options to redirect

Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue
Ron Archibald 21 days ago in RingCentral Admin Portal 0 New

The chat bot window covers the “save button” when entering new payment information

I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.
Kevin Harmon 21 days ago in RingCentral Admin Portal 0 New

SMS notification system with an attachment

The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment
Alber Evangelista 22 days ago in RingCentral Admin Portal 0 New

Template Application Status

When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.
Billy Haikalis 22 days ago in RingCentral Admin Portal 0 New

Add Custom Field to Call Queues

Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created...
Steve Govier 22 days ago in RingCentral Admin Portal 0 New

SMS tracking data by user for reporting purposes

We need to be able to track our team's usage and numbers for KPI.
Sundae McMillan 4 months ago in RingCentral Admin Portal 0 New