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RingCentral Admin Portal

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Swap numbers online

Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
Main main Jordan Bamba 23 days ago in RingCentral Admin Portal 0 New

Move a Report and Subscription to another user

We have an admin who left our company and there are reports and subscriptions on her access. It would be nice there's an option to move the report or change the ownership of the report.
Mark Simons 23 days ago in RingCentral Admin Portal 0 New

Option to remove Managers in call Queue not just simply changing the managers

As per screenshot, it cannot be saved without any managers in a call queue.
Ralph Reyes 24 days ago in RingCentral Admin Portal 0 New

Notification Editor

We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call grou...
Steve Carroll about 2 months ago in RingCentral Admin Portal 0 New

Ability to Remove Call Recordings

The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete...
Ryan Ramat about 2 months ago in RingCentral Admin Portal 0 New

Forwarding Team messages to emails.

When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..
Sheila Scoville (CEO) 2 months ago in RingCentral Admin Portal 0 New

sms feature

I would like to use this feature . that if a client sends a sms to have an auto response. but this feature is not yet available.
Sun Scout about 2 months ago in RingCentral Admin Portal 0 New

Password Policy Change

Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.
Jay Estevez 28 days ago in RingCentral Admin Portal 1 New

Export List of Phone Devices

I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as a...
Nathanael B (RS) about 2 months ago in RingCentral Admin Portal 0 New

Audit Trail - Clearer Change Details

It would be helpful if when a user blocks a number the Audit Trail Change Details shows the blocked number along with "to blocked" wording or something similar. Currently the change detail shows Added +####### to undefined. Thank you
Susan Pieroni 29 days ago in RingCentral Admin Portal 0 New