RingCentral Admin Portal

Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.

We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.

Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.

Hey RingCentral, We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the inform...

Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue

I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.

The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment

When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.

Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created...

We need to be able to track our team's usage and numbers for KPI.