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RingCentral Admin Portal

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Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske 11 months ago in RingCentral Admin Portal 1 Under review

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb 7 months ago in RingCentral Admin Portal 2 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk 18 days ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

Enable the downloading of incoming and outgoing of fax report feature.

Enable the downloading of incoming and outgoing of fax report feature.
Maria Marbella 19 days ago in RingCentral Admin Portal 0 Under review

Assign users to multiple sites

Please add this feature in your latest update. Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
Ali Asif about 2 months ago in RingCentral Admin Portal 1 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom 19 days ago in RingCentral Admin Portal 0 Under review

Allow Admins to Edit Other Admin/User Subscriptions

Our operations manager is on leave and even though I have an admin account I am not able to edit scheduled performance report subscriptions she created. This is a significant issue to our operation. Please allow admins to have access to all subscr...
Samantha Ziegra 20 days ago in RingCentral Admin Portal 0 Under review

Email Notification For Call Queues With Zero Members

Hi Team, Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
TOC Support 20 days ago in RingCentral Admin Portal 0 Under review

Include changes on the dial-by-name directory in the audit trail.

We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.
Jake Fletcher IT about 1 month ago in RingCentral Admin Portal 0 Under review

Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff about 1 month ago in RingCentral Admin Portal 0 Under review