RingCentral Admin Portal

Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.

Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great t...

Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we ch...

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...

Should have a feature to disable DND status of user extension on the online account admin portal

Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but a...

The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.