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RingCentral Admin Portal

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Customizable password policies

Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.
Gaege Rivera - 1603 about 1 month ago in RingCentral Admin Portal 0 Under review

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison 6 months ago in RingCentral Admin Portal 0 Under review

Ability to Create Button Speed Calls from RC WebGUI

On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, suc...
James Dolph about 1 month ago in RingCentral Admin Portal 0 Under review

Remove the intro/greeting and hold music when a caller calls a direct line

Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove i...
Alex Ihrke about 1 month ago in RingCentral Admin Portal 1 Already exists

Password and PIN Expiration Requirement

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
Niki Martschinske about 1 year ago in RingCentral Admin Portal 3 Under review

Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell over 1 year ago in RingCentral Admin Portal 1 Under review

Incoming caller id will match the contacts added on the user when main number is dialed.

Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed. The actual behaviors is when the direct number of the user is being dialed the save contact is sh...
Hiromithu Ishigaki about 2 months ago in RingCentral Admin Portal 0 Under review

Allow a particular user to receive more calls than others in a rotational call handling queue

in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of...
Arman Ghamami 3 months ago in RingCentral Admin Portal 1 Under review

Audit is missing in some areas

IRV menus which are not changed often but when something changes like removed or change it would be nice to be able to track whom made the change or was it some system glitch (which I suspect in my case) that deleted the entries in my main number ...
Ken OConnor 20 days ago in RingCentral Admin Portal 0 Under review

Ability to change the times the prompt is played if caller enters no action

Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.
Island Practice Management 20 days ago in RingCentral Admin Portal 0 Under review