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RingCentral Admin Portal

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Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell about 2 years ago in RingCentral Admin Portal 1 Under review

Block spam SMS to main number

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
Tonja Rector 10 months ago in RingCentral Admin Portal 1 Under review

Call duration warning notifications

Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, gr...
Dan Whitmer 3 months ago in RingCentral Admin Portal 0 Under review

Splitting Automatic Call Recording message for different languanges

It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english...
Gerardo Rossi 3 months ago in RingCentral Admin Portal 0 Under review

Interrupt Audio when call is on hold

Customer would like a feature where when a call is on hold, an interrupt audio will play
Maribel Lopez 3 months ago in RingCentral Admin Portal 0 Under review

Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
John Paul Ramirez 3 months ago in RingCentral Admin Portal 0 Under review

Notification for threshold on data retention.

We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios: Keeping track of auto recorded calls that are about to be deleted. Managing cloud/computer storage.
Jairus Candelaria about 1 year ago in RingCentral Admin Portal 0 Under review

Include the voicemail greeting to automatic call recording or the voicemail left

. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeti...
Maribel Lopez 3 months ago in RingCentral Admin Portal 1 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael about 1 year ago in RingCentral Admin Portal 1 Under review

Implement Opt-in / Opt-out Controls for Enhanced Business SMS

RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant. This enhancement should cover...
Zachary Adams 7 months ago in RingCentral Admin Portal 1 Under review