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Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...
Matthew Lamb over 1 year ago in RingCentral Admin Portal 0 Under review

SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins

I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future....
GABRIEL ILIES over 1 year ago in RingCentral Admin Portal 0 Under review

Change multiple call queue managers in mass, or assign group as call queue manager

We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes. We have a group of managers that need to be the ones to update the call queue membership, thus they need ...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Call Queue - Disable Email Notification when User is Added to a queue

Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day. If there was a setting at the User level to prevent...
Brandon Hein over 1 year ago in RingCentral Admin Portal 0 Under review

Roles by Department

Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
Kent Atzinger about 1 year ago in RingCentral Admin Portal 0 Under review

Automated Audit Trail reports

Looking for a way to make it possible to schedule daily, weekly etc. audit trail reports to be emailed from the rc admin portal. Using certain filters for extensions, departments, etc.
Jake Fletcher IT about 1 year ago in RingCentral Admin Portal 0 Under review

Audit Trail custom filtering

Looking for a way to limit the scope of the Audit Trail access to only specific departments/teams/extensions without full access to all sites and the company.
Jake Fletcher IT about 1 year ago in RingCentral Admin Portal 0 Under review

Bulk upload of message only user accounts

We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.
Dennis Karako about 2 years ago in RingCentral Admin Portal 0 Under review

Ability for Admin to add profile pics

I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.
Brad Robbert 7 months ago in RingCentral Admin Portal 0 Under review

Contacts

Upload outlook contacts to deskphone
Anthony Jabal over 1 year ago in RingCentral Admin Portal 0 Under review