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RingCentral Admin Portal

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Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.

Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or ...
Mark Gallo about 1 year ago in RingCentral Admin Portal 0 Under review

Company-wide option to prevent outbound calls to all non toll-free numbers

We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would ...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Remove temporary info from emergency address

My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Call Queue Routing to Certain Members by Area Code

I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Add Domestic calling rate 0845 in admin portal

In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this ...
Mila Voinova about 1 year ago in RingCentral Admin Portal 0 Under review

Fax Notification Via Encrypted Email

Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Allow Multiple Phone Numbers for Caller ID's in User Settings Template

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

More Flexibility in Live Answer Options

We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround i...
Leah Jansen about 1 year ago in RingCentral Admin Portal 0 Under review