RingCentral Admin Portal

It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording annou...

Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employee...

Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR...

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be v...

We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.

In order for the company to categorize both incoming and outgoing calls for better reporting

We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new...

Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area...

I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extensio...