RingCentral Admin Portal

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...

Enable the downloading of incoming and outgoing of fax report feature.

This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.

It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually...

Hi Team, Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?

A report in the Admin portal to track toll-free number usage against purchased billing plans purchased/ I would prefer to be proactive than reactive when purchasing billing plans for toll-free usage.

In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these syst...

It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user i...

our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait fo...

This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for i...