When a team uses an IVR they're limited to the number of key presses. So, if there's more members on the team, key presses aren't available. Currently, to make this work a person's extension would have to be changed. In my case, the extension is a...
RingCentral Portal Transfers: Search by order no or telephone number
When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number. https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders
Set Incoming Call Ring Duration for Phone Handset using a Template
In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset. By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / ...
The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
Add a filtering option that would show who opted in to "receive information on product education, training materials".
For every user, in user details/general tab there is a checkbox that states: "Yes, I would like to receive information on product education, training materials etc." I would like to be able to list all users with this box checked.