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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

Showing 1076

Create a rule to select callers who have withheld their number.

Create a rule to select callers who have withheld their number. Currently you can only input numbers.
Biz Admin over 1 year ago in RingCentral Admin Portal 0 Under review

There should be a Text messages dashboard in the performance report tab

There should be a Text messages dashboard in the performance report tab
Shaheryar Qureshi over 1 year ago in RingCentral Admin Portal 0 Under review

Case Portal - Filter Capabilities on Headers - Case Status

I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
Elizabeth Witte over 1 year ago in RingCentral Admin Portal 0 Under review

Sending auto response if fax service will be disabled

Need to send an auto response to the fax senders if we will not be able to receive fax messages
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Show Where Email is assigned if trying to Add Email to an Extension

Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all exten...
Donnie Brewer over 1 year ago in RingCentral Admin Portal 0 Under review

Export of all Fax User Data

The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or ...
Donnie Brewer over 1 year ago in RingCentral Admin Portal 0 Under review

Voicemail Breakout

The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add a filtering option that would show who opted in to "receive information on product education, training materials".

For every user, in user details/general tab there is a checkbox that states: "Yes, I would like to receive information on product education, training materials etc." I would like to be able to list all users with this box checked.
Andrzej Pawluś over 2 years ago in RingCentral Admin Portal 0 Under review

Allow multiple call queue call handling methods at once

The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's vo...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Add more characters on email notification address.

Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to
Guest over 2 years ago in RingCentral Admin Portal 1 Under review