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RingCentral Admin Portal

Showing 1076

Call log feature to show who dialed the conference call outside of the customer's organization

Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.
John Ramirez over 2 years ago in RingCentral Admin Portal 0 Under review

Edit Voice Greeting for Blocked Calls

Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add ability for managers to download calls of direct reports only, not for the entire organization/site.

I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Rig...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Restrict text messages from a user without blocking them

This can be useful so that I can prevent unwanted text messages but still be able to see the sender
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Change fax subject line for fax to email

Admin portal ability to change the subject line for fax to email. And the ability to change it per location, or organizational-wide. If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

disable incoming caller ID

disable incoming caller ID even using IVR Menu
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Pull Job Title and Department fields from Active Directory

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Ability to export list of billing items

The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.
Damian Marinaccio over 2 years ago in RingCentral Admin Portal 0 Under review

Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Allow custom role creation on admin dashboard

Hello, I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform...
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review