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RingCentral Admin Portal

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Change fax subject line for fax to email

Admin portal ability to change the subject line for fax to email. And the ability to change it per location, or organizational-wide. If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Require a password to open RC Admin using the 'Manage account' link in RC App

I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. ...
David Hepper about 1 year ago in RingCentral Admin Portal 0 Under review

Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.

Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or ...
Mark Gallo about 1 year ago in RingCentral Admin Portal 0 Under review

disable incoming caller ID

disable incoming caller ID even using IVR Menu
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Pull Job Title and Department fields from Active Directory

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add Domestic calling rate 0845 in admin portal

In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this ...
Mila Voinova about 1 year ago in RingCentral Admin Portal 0 Under review

More Flexibility in Live Answer Options

We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround i...
Leah Jansen about 1 year ago in RingCentral Admin Portal 0 Under review

Allow 911 Alert Recipients to Listen to 911 Call

When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting pr...
Alex Janes over 2 years ago in RingCentral Admin Portal 1 Under review

Custom Answer Rules for Announcement only extensions

We user Announcement only extension to provide "storytime" readings that change every week. It would save time to be able to schedule these with custom answer rules.
Mark Huber over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to export list of billing items

The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.
Damian Marinaccio over 2 years ago in RingCentral Admin Portal 0 Under review