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RingCentral Admin Portal

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Allow custom role creation on admin dashboard

Hello, I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Separate option for user that can park and user that can accept private park location

By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can a...
Jessa Remo over 2 years ago in RingCentral Admin Portal 0 Under review

Reset and Assign should include a clear voicemail option

Reset and Assign should include a clear old voicemail option.
Mike Masi over 2 years ago in RingCentral Admin Portal 0 Under review

Make the process of removing a phone number from an unassigned extension more intuitive

When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone nu...
Craig Miceli almost 3 years ago in RingCentral Admin Portal 0 Under review

Ring For settings are Counter-Intuitive, described wrong?

When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, an...
John Oliphant almost 3 years ago in RingCentral Admin Portal 0 Under review

IVR option to play just an audio file

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Customize Personal Greeting beings AFTER the Announcement on Start for On Demand call recording

Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of th...
Brian Kirkland over 1 year ago in RingCentral Admin Portal 0 Under review

Option to search forwarded calls

Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
Amanda Mulligan over 1 year ago in RingCentral Admin Portal 0 Under review

Azure AD Map Business Phone field to Extension in RingCentral for user provisioning

Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be...
Jared Leake over 1 year ago in RingCentral Admin Portal 0 Under review

Update the Site's Business hours to have the same options as Closed hours.

Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.
Rachel Burroughs over 1 year ago in RingCentral Admin Portal 0 Under review