Skip to Main Content

RingCentral Admin Portal

Showing 906

add external number to call queues

This is useful and convenient when we want to add an external number to get a specific call to an external person
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Reset and Assign should include a clear voicemail option

Reset and Assign should include a clear old voicemail option.
Mike Masi over 1 year ago in RingCentral Admin Portal 0 Under review

notification for third party number to know if the call come from RC main or personal call

add a notification settings if the call is being forwarded to third party number to know if the call is a business or personal call
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Already exists

Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, ...
Khadra Michaelsen over 1 year ago in RingCentral Admin Portal 0 Under review

Faster Authentication Process

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this....
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Allow admins to deauthorize app/browser logins

Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts

Our clients will be able to recognize who is calling or texting them.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Export Voicemail List to CSV

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Site settings

connect to external number directly from the site settings after hours... answering services
Cory Barnes over 1 year ago in RingCentral Admin Portal 2 Already exists

Allow more granular control over a call queue

Queue managers are the only ones that need access to queue voicemail via the app/browser
Cory Barnes over 1 year ago in RingCentral Admin Portal 0 Under review