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RingCentral Admin Portal

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Display the caller Id or site name while receiving the call from the site number after business hours

When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

call logs view where it shows caller's information

please add a call log feature where it adds caller's information like city, state and zipcode
John Ramirez over 1 year ago in RingCentral Admin Portal 0 Under review

Customer Answering Rules Identification

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...
Susan Pieroni over 1 year ago in RingCentral Admin Portal 0 Under review

Review and resolve call blocks applied to extensions

Users block numbers. I want to review those number blocks and remove them if I deem them to be spurious Also, under Call logs I can block numbers.Again, I want to be able to report/ review and remove or remediate those blocks.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Call Queue Membership Based on Day (Rules)

When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them. For example, they are manually added to a Call Queue for the Sales Team between Monday to Wed...
Ivan Goldsmith over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to track when a device gets deleted from the system

The customer would like to be able to see when a device is taken off their system to confirm when it's something authorized or not.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

disable incoming caller ID

disable incoming caller ID even using IVR Menu
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow more than one source of SSO for different domains

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

The availability of Voicemail to Text Option even if HIPAA is activated.

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

would like the system to be able to call a customer as soon as they sign up for our service

It would be helpful so that our customers will know that their application has been received.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review