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RingCentral Admin Portal

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User Admin - Select who they can administer

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...
Susan Pieroni almost 2 years ago in RingCentral Admin Portal 1 Under review

RingCentral "Out of the Box-Store" Program

Problem Statement: Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high vo...
Joshua Blackwell almost 2 years ago in RingCentral Admin Portal 0 Under review

Eliminate need to enter time zone on trouble ticket.

Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already ...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Give administrators the ability to report on text messaging (number sent/received, and even view the text)

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
Guest almost 2 years ago in RingCentral Admin Portal 2 Under review

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest almost 2 years ago in RingCentral Admin Portal 19 Planned

Voicemail recording to email

Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Outbound Calls Tagged as Robocall | RingCentral

Is there really no way of getting through this update? https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html Outbound Calls Tagged as Robocall | RingCentral For cases such as businesses like Dr. Office, Clinic, Hospita...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Upload custom fax coversheets using the "Templates" management feature.

Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on ...
David Scott almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts almost 2 years ago in RingCentral Admin Portal 0 Under review

Feature Request - Add 10 apps/devices to extension

***For Tier 3 escalation as a FEATURE REQUEST*** Background: Limitation on Adding more devices Problem: Customer is unable to add 10 devices on Ext.101 Actual Behavior: Customer has no option to add more devices on Ext.101 Expected Behavior: Shoul...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review