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RingCentral Admin Portal

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Allow the incoming call blocking feature to message only extensions

Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
Tracey Lulek over 2 years ago in RingCentral Admin Portal 0 Under review

Add Bi-weekly feature to custom forwarding rule

Hello, Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,Mon OF course we can setup it manually with dates range, but this will e...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Categorize the calls received

CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.
Ram Sher 8 months ago in RingCentral Admin Portal 0 Under review

SMS - Pasting Multiple Numbers In the SMS To Field

I can not believe in this day and age that you want us to enter each individual phone number to send a text. I am an insurance agent and I pull a list of cancels that have about 75 numbers and want to send a text message out weekly as a group and ...
Atlantic Agency over 2 years ago in RingCentral Admin Portal 1 Already exists

I need a extension of call recording lasting longer than 3 months.

I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recordi...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Add more flexibility to the Company Schedule and Holiday scheduling

I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not us...
Heidi Muehlhausen 8 months ago in RingCentral Admin Portal 0 Under review

To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
nhcacadmin Support IT 8 months ago in RingCentral Admin Portal 0 Under review

To have an options to route the voicemail of one call queue to another call queue.

To manage voicemail to a single call queue.
Rinny Dela Cruz 8 months ago in RingCentral Admin Portal 0 Under review

Audit Trail to show the IP address of people logging in.

Would be nice to see the IP address of people trying to log in to the portal in the Audit Trail. This would help admins to work out if logins are genuine users or not.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Group Memberships to include Ring Groups

It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
Susan Pieroni 8 months ago in RingCentral Admin Portal 0 Under review