RingCentral Admin Portal

When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this...

I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Rig...

please add a call log feature where it adds caller's information like city, state and zipcode

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...

Users block numbers. I want to review those number blocks and remove them if I deem them to be spurious Also, under Call logs I can block numbers.Again, I want to be able to report/ review and remove or remediate those blocks.

At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.

When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them. For example, they are manually added to a Call Queue for the Sales Team between Monday to Wed...

We would like to prevent call queue members from switching status to do not accept calls or DND