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RingCentral Admin Portal

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Change multiple extensions at one time in queue

Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instea...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Configure phone buttons for items other than Presence

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...
Guest 12 months ago in RingCentral Admin Portal 4 Under review

Data retention for sent fax items for more than 30 days.

Data retention for sent fax items for more than 30 days.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.

We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the...
Guest 12 months ago in RingCentral Admin Portal 2 Under review

Admin access to Fax, Message, and call history for all employees using RC

I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of R...
Edgar Jameson about 1 year ago in RingCentral Admin Portal 1 Under review

Admin View to see Addons/Integrations

Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Allow users to limit the numbers of times the IVR repeats before using call handling.

Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number f...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein over 1 year ago in RingCentral Admin Portal / RingCentral Video 0 Under review

Allow customer to filter out Missed Call in the Call Logs or Analytics

A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
Lutgardo Bayan over 1 year ago in RingCentral Admin Portal 0 Under review