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RingCentral Admin Portal

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Download User List with All Settings/Permissions etc

In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make change...
Matthew Walsh about 2 years ago in RingCentral Admin Portal 1 Under review

Please remove disabled & deleted users from any call flows/ring groups

When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) ass...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Remove ability for user to delete a recording of their own

As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.
Tim Mcmillon over 2 years ago in RingCentral Admin Portal 0 Under review

Add dropdown menu for department section when creating new user.

Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a dro...
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Ext search in "Add User" creation wizard

When adding a user in RingCentral MVP, finding an available extension can be time-consuming. It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see ...
Andrew Nuttall 4 months ago in RingCentral Admin Portal 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez about 1 year ago in RingCentral Admin Portal 0 Under review

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison over 1 year ago in RingCentral Admin Portal 0 Under review

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 2 Under review

Allow custom rules to be copied!

When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule
Tammie Phillips about 2 years ago in RingCentral Admin Portal 4 Under review

Dial-By-Extension

Hi, There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in ...
Richard Scott over 2 years ago in RingCentral Admin Portal 0 Under review