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RingCentral Admin Portal

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Assign users to multiple sites

Please add this feature in your latest update. Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
Ali Asif about 2 months ago in RingCentral Admin Portal 1 Under review

Custom ring back time settings needed in Admin portal.

We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business dur...
Eric Entin about 2 months ago in RingCentral Admin Portal 0 Under review

Two-Factor Authentication (2FA)

It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
Nick Leiby 2 months ago in RingCentral Admin Portal 0 Under review

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison 2 months ago in RingCentral Admin Portal 0 Under review

Active Call Duration Tracker

Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log. This would be hugely beneficial to help k...
Joseph Stigliano 2 months ago in RingCentral Admin Portal 0 Under review

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populat...
Vivian Mitchell 2 months ago in RingCentral Admin Portal 1 Under review

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non wa...
Vivian Mitchell 2 months ago in RingCentral Admin Portal 0 Under review

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley 2 months ago in RingCentral Admin Portal 1 Under review

Visibility into pending changes on the Cloud PBX

Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend ...
Thomas Howell 2 months ago in RingCentral Admin Portal 0 Under review

Global ring count for Existing Phone

I would like the ability to set a global default ring count for an existing phone and/or configure the existing phone ring count via a template. We use Teams direct routing so each time we create a new user extension via AutoProvisioning, one of t...
Thomas Howell 2 months ago in RingCentral Admin Portal 0 Under review