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RingCentral Admin Portal

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Remove Last Name on Phone Presence

Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.
#*Ramey #*Redden about 1 month ago in RingCentral Admin Portal 0 New

Cannot download SMS Logs which is more than 90 days

Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.
Jessa Remo about 1 month ago in RingCentral Admin Portal 0 New

3rd party going to RC to reflect the number of the caller as the caller ID number

3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is t...
Jessa Remo about 1 month ago in RingCentral Admin Portal 0 New

Playing pre-recorded message when outbound call routed to voicemail

. Although the option is available with CC plans, hopefully, it would also be available with MVP plans so we can easily leave the same message when we are being routed to voicemail.
Jessa Remo about 1 month ago in RingCentral Admin Portal 0 New

Live Report License assignment/management

Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.
Dennis Stratman about 1 month ago in RingCentral Admin Portal 2 Planned

Ability to record one side of phone calls

We'd like the ability to record one side of our phone calls. For example, we'd like to record our employees outbound calls, but only our side, not the customer's side. This would prevent us from having to annouce that the call is being recorded on...
Cameron Hellmuth about 1 month ago in RingCentral Admin Portal 0 New

Admin able to review all messages.

Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account. I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients...
Stephen Samuel about 1 month ago in RingCentral Admin Portal 0 New

Pre-recorded message for outgoing calls

I want to have an option wherein I can set up a pre-recorded outgoing message to leave to our clients whenever we call them instead of just being routed to their voicemail.
Ralph Reyes about 1 month ago in RingCentral Admin Portal 0 New

Receive email notifications for sent messages

Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well. This way everything can be kept and tracked via our email addresses. Thank you!
Ana Lopes Monteiro about 1 month ago in RingCentral Admin Portal 0 New

User Call log access for Managers of subsubordinate

I'm seeing a requirement, from a manager that would like to have access to the call logs that come in for their employee's, but they don't need access to the entire companies call log, just their dept.
Douglas Nelson about 1 month ago in RingCentral Admin Portal 0 New